Report a Workers’ Compensation Claim in ADP TotalSource With our New Self-Serve Feature!
02/07/19
Author: ADP Admin/Monday, February 4, 2019/Categories: Bulletin News
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We are happy to introduce an “online” Workers’ Comp claim reporting feature for practitioners and managers. The new feature allows practitioners and managers to complete a Workers’ Compensation Claim First Report of Injury in a user-friendly three-step process. This new process provides you with a simple, fast and efficient method for reporting a claim. No more phone calls needed!
Practitioners navigate to: People > Employment > Workers’ Compensation Claims
Managers navigate to: My Team > Employment > Workers’ Compensation Claims
Note: Managers can only enter/access a claim for their direct reports
1. Select the employee you wish to submit a new workers comp claim for
2. To add a new claim, click the New Claim Icon - 
3. A new slider window will open, and you can begin entering the claim information. The entry process is presented in three easy steps:
- Accident Information
- Medical Information
- Other Information
Please note that when entering where the accident occurred at the “Customer Location” field refers to the legal address of company code for which the employee is assigned. If the accident occurred at a different location you will want to select “Other Customer Location” to see the list of other Locations in your ADP TotalSource site. If the accident occurred off-site from one of your locations, select “Other Location” to enter the address of where the accident occurred.
What if I don’t have all the information when I start entering the claim?
Practitioners and managers can Save and Exit a claim to save it as in-progress. Practitioners and Managers can access in-progress and previously submitted claims from the Workers’ Compensation Claims page for an employee. To view a claim, click its Date of Injury link.
As a practitioner, where can I see all in-progress and submitted claims? You can view all claims via Reports > Additional Reporting > Workers’ Compensation Claims
What happens when I "submit" a claim?
We’ve got it from there! Once a claim is submitted, it is transmitted to our Third Party Administrator. Transmission of claims occurs multiple times throughout the day to ensure claims are processed on a timely basis. Our new self-service capability and automatic claim transmission provide an expedited and efficient way to submit your Workers’ Comp claims.
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