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Check Out Our New Self-Serve Feature! Worker’s Compensation claim Reporting Comes to ADP TotalSource

11/01/18

Author: ADP Admin/Wednesday, October 31, 2018/Categories: Bulletin News

We are happy to introduce an “online” Workers’ Comp claim reporting feature for practitioners and managers. The new feature allows practitioners and managers to complete a Workers’ Compensation Claim First Report of Injury in a user-friendly three (3) step process. This new process provides you with a simple, fast and efficient method for reporting a claim. No more phone calls needed!

Where do I go to report a Workers’ Compensation Claim in ADP TotalSource?

Practitioners navigate to: People > Employment > Workers’ Compensation Claims
Managers navigate to: My Team > Employment > Workers’ Compensation Claims
  • Managers can only enter/access a claim for their direct reports
To add a new claim, click the New Claim icon

A new slider window opens to begin entering the claim information. The entry process is presented in three (3) easy to use steps:
  1. Accident Information
  2. Medical Information
  3. Other Information




Please note when entering where the accident occurred at the “Customer Location” field refers to the legal address of company code for which the employee is assigned. If the accident occurred at a different location you will want to select “Other Customer Location” to see the list of other Locations in your ADP TotalSource site. If the accident occurred off-site from one of your locations, select “Other Location” to enter the address of where the accident occurred.

What if I don’t have all the information when I start entering the claim?
Practitioners and managers can Save and Exit a claim to save it as in-progress. Practitioners and managers can access in-progress and previously submitted claims from the Workers’ Compensation Claims page for an employee. To view a claim, click the Date of Injury link for the claim.

As a practitioner where can I see all in-progress and submitted claims?
You can view all claims via Reports > Additional Reporting > Workers’ Compensation Claims

What happens when I “submit” a claim?
We’ve got it from there! Once a claim is submitted, it is transmitted to our Third Party Administrator. Transmission of claims occurs multiple times throughout the day to ensure claims are processed on a timely basis. Our new self-service capability and automatic claim transmission provide an expedited and efficient way to submit your Workers’ Comp claims.

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Tags: 11/01/18

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