In late May, ADP TotalSource® is rolling out One-Time Passcodes (OTPs), as an added layer of protection for you and your employees.
When you and your employees call us, a unique OTP will be sent to the mobile phone number or email address that has been activated and consented for us to use. An OTP must be entered to complete verification – or we may not be able to help you.
Ensure you have a phone number or email address on file
For OTP to work smoothly, it’s vital you have a mobile phone number and/or email address saved in our system. This will ensure easy authentication and the best service experience.
Get that phone number or email address added today!
To confirm you can receive OTPs, check that an accurate mobile phone number and/or email address (that is unique to you) is in the ADP® Mobile app.
6 Easy Steps to Update your Profile:
- Open the ADP Mobile app.
- Go to Icon Bubble in the top left of the app.
- Click Profile > Personal > Personal Information
- Click pencil icon next to the field you would like to update.
- Update mobile phone number and/or email address.
- Click save.
Don’t have the app yet? Click the options below.
Share with your Employees:
Here’s an email you can download and forward to your employees about OTPs (english/spanish). It includes information on how they can easily add or update their mobile phone number and email address in the ADP Mobile App.
If you have any questions, reach out to your HR Business Partner. We appreciate your partnership as we continue improving how we safeguard your information.