Added Security Coming with One-Time Passcodes

Here’s how it Works:

·       When calling in, you and your employees will receive a unique OTP sent to the mobile phone number or email address in our system. Check out the emails linked below, if you’re not sure you have a mobile phone number or email address saved.

·       Simply provide the OTP to complete your verification.

·       If you or your employees do not have a mobile phone number or email address saved in our system, there will be several extra steps you’ll have to take to verify your identity before we can serve you.

Timing of OTPs:

Starting in December 2025, when calling ADP®, you and your employees heard a recording about OTP, and we began using OTPs with a few of our service teams. In early 2026, OTPs will be used each time you call in to ADP.

Share the News with your Employees:

We have created an email you can download and forward to your employees regarding OTPs (english/spanish). This email includes information on how they can easily add or update their mobile phone number and email address in the ADP Mobile App.

If you have any questions, reach out to your HR Business Partner. We appreciate your partnership as we continue improving how we safeguard your information.