Important Changes to Your Employees’ Spending Accounts on WageWorks

WageWorks, Inc., which handles Flexible Spending Accounts through ADP TotalSource®, will be making important changes to their website and mobile app.

If you have employees enrolled in any of these programs, ADP TotalSource will be informing them via email of these changes. 

What’s Changing

A new website.  As of Monday, October 9, you can now access your spending accounts at myspendingaccount.wageworks.com. 

A new mobile app. A new WageWorks CHSA mobile app is available as of Monday, October 9 on Google Play (Android) or iTunes (iOS). If you use the existing ADP mobile app to access your spending account information, you’ll need to download the new app by searching for “Spending Accounts (CHSA).” 

What’s Not Changing

All of the following will remain the same:

• The WageWorks Participant Solution Center toll-free phone and fax numbers and hours of operation
• All options on the web site, including “Contact Us” web support and CHSA claims and appeals processes
• Full CHSA access through ADP systems (e.g., Vantage, Portal, Health & Welfare, etc.)

Voiding Uncashed Checks

Any uncashed reimbursement checks from CHSA were voided on October 1 and will be reissued through WageWorks on or around October 5, 2017.

Systems Offline This Weekend

To make these changes, all WageWorks systems, including web sites and customer support, will be unavailable from 9 pm ET on Friday, October 6 to 5 am ET on Monday, October 9.

Important Claim Submittal Dates

• All claims should be submitted before this downtime and claims submissions resume on  Monday, October 9.
• Any CHSA web updates, including updating your profile or direct deposit information, should be performed before 3 pm ET this Friday, October 6.
• These changes will have no impact on your CHSA debit card and you can continue to use it as usual.
• Any contributions to your spending accounts after 6 am ET this Thursday, October 5 will be available next Tuesday, October 10.